University Registrar Frequently Asked Questions
Below are some of the most frequently asked questions about processes within the Registrar’s Office. If you have questions not covered below, please contact us.
FAQ Topics
General FAQ
We suggest reaching out to your academic and career advisor or program director to discuss any of these changes to your academic career at ӰƵ.
Unfortunately, the Registrar’s Office does not have or maintain copies of course syllabi. Please reach out to the specific department to have it sent to you.
Please visit the transcript page for additional details on the different ways you can request or order an official transcript.
Unfortunately, if you no longer have access to ӰƵ Compass you’re unable to access you unofficial transcript. You will need to order or request an official transcript through our office. If you are at current student and do not have access to ӰƵ Compass, please contact ITS.
Catalog FAQ
You can find the current and archived Academic Catalogs which are published in April on the University of New England website at /catalog.
The Registrar’s Office solicits submissions for the upcoming year’s catalog during the Fall semester. Submissions are sent to academic/program directors and the dean’s offices. They must be returned to the Registrar’s Office by the specified deadline to be included in the upcoming catalog publication.
Any new or revised program changes must be accompanied by an approved new, revised, or ending program request form. Catalog submissions lacking the request form will not be added to the Academic Catalog.
Course Offerings FAQ
Current students can access the academic schedule by clicking on the “Registration” tile in . From there, you can select “Browse Class Schedule” to see the available courses for a specific term, or "Browse Course Catalog" to view the complete list of courses offered at ӰƵ.
If you are not a current student but are interested in our programs or taking courses with us, you can find the course offerings at /registrar/course-offerings.
Changes to the academic schedule must be submitted by completing an Academic Change to Course Offerings form (PDF) and submitting it to your dean’s office.
Please be aware that schedule changes cannot be made after the add/drop period.
Registration FAQ
Registration opening times vary by program or level. For registration and add/drop deadlines, refer to our Academic Calendar.
Students are able to make changes to their schedule, like dropping or adjusting classes, up until the last day of add/drop, which is listed on our Academic Calendar. After add/drop has ended, students must withdraw by filling out the withdrawal form and submitting it along with approvals to the Registrar’s Office by the withdrawal deadline.
No. Before registering for classes, you need to clear any financial holds on your account. Please contact Student Financial Services at sfs@une.edu or (207) 602-2342.
Your academic and career advisor or program director can assist you in selecting suitable classes based on your degree requirements and educational goals. You can also consult your program’s requirements in the Academic Catalog.
If you need to take a leave of absence, please submit the University/Leave of Absence Form (PDF) to your department for approval. It is recommended to discuss your decision with your academic advisor or program director prior to deciding in order to understand the implications on your academic progress.
Non-ӰƵ students interested in pursuing their educational or professional development through credit-bearing courses, without formal admission to the University, can apply as Continuing Education students.
If you encounter any registration issues, your academic and career advisor or program director may help, or you can email the Registrar’s Office at registrar@une.edu.
Transcript Request FAQ
For fastest service, students can request an official electronic transcript 24/7 through the . Students can also request for an official transcript to be mailed or picked up by completing the Transcript Request Form (PDF) and submitting the completed form to the Registrar’s Office via email uneregistrar@une.edu, by fax at (207) 602-5927, or in person.
Yes, both our official paper transcripts and electronic transcripts contain the University seal and signature of the Registrar.
Students that have had a legal name change will need to complete the Change of Name Form (PDF) and submit it to the Registrar’s Office along with a copy of the legal document indicating the name change and a copy of a government issued photo-ID.
Once the name change has been processed, you will be notified and be able to request your official transcript with the updated legal name.
Grades will be reflected on the official transcript within twenty-four hours of the instructor submitting final grades. You can review your unofficial transcript in to confirm that the final grade has been posted before requesting an official transcript.
Degrees and degree date awarded are posted to your record within 3–4 business days following your graduation date.
ӰƵ has partnered with the National Student Clearinghouse (NSC) to provide secure delivery of e-transcripts for current students and alumni. You can request an electronic transcript through the .
The Family Education Rights and Privacy Act (FERPA) requires a student’s written consent to release non-directory information. Therefore, it is the responsibility of the student to approve and submit the transcript request form, or request an e-transcript through the .
The Registrar’s Office is unable to change grades without instructor and dean’s office approval. If you believe the grade on your transcript is incorrect, we recommend reaching out to the instructor of the course for further assistance.
Students planning on transferring to a different institution will need to request to have their official transcript sent to the new school.
If your transcript needs to be notarized or handled in any special way due to licensing requirements please submit transcript request using the Transcript Request Form (PDF) and selecting the pick up or mail to option. When you submit the Transcript Request Form, please include any special instructions in your request.
If your transcript needs an apostille, the University will only be able to notarize the document and an apostille will need to be completed with the County Clerk or Department of State. Please follow the instructions for requesting a transcript that needs to be notarized.
Electronic Transcripts
Order updates will be sent to you via email and text messages (optional). You can also .
Students will have the opportunity to upload official documents such as Transcript Matching Forms for Application Services (CASPA, AMCAS, etc.) and verifications or licensure paperwork approved by the Registrar’s Office to be included with their transcript order when checking out through the National Student Clearinghouse. Accepted file types include pdf, jpg, doc, docx, tiff, txt, and png.
For help when ordering or retrieving your electronic transcript, please contact the NSC at (703) 742-4200 or transcripts@studentclearinghouse.org.
Once your transcript has been processed, the recipient will have 30 days to download your PDF transcript before it expires. If you have not downloaded your PDF transcript you will receive a reminder email a few days prior to expiration.
The NSC has a $2.90 handling fee per transcript for Electronic Transcript Delivery within their network, or a $3.90 handling fee per transcript for Electronic Transcript Delivery outside of their network.
Upon order submission, electronic transcripts will be delivered to the recipient within 24–48 hours. If the order is not fulfilled within the time frame, it may be delayed due to Financial Holds, incorrect information, archived transcripts (attendance prior to 1988), and attachments needing approval.
Once you submit your order, there is no modification, cancellation, or refunds. Your card will only be charged after your order has been completed.
Students can go to the module, and enter the order number (found in your confirmation email) and your email address to view status. Once in the tool, click the “Get Details” button next to the recipient’s name who has not received the retrieval email. On the Order Details page, you will see a “Resend Transcript Link” button at the top. Click that and the email will be resent to the recipient email address listed above the button. If you continue to have issues with the transcript link not being received, please email service@studentclearinghouse.org with your order number.
You will receive an email stating that the Electronic Transcript has been sent to the recipient. Once the transcript has been retrieved/opened by the recipient, you will be notified as well. You can also for updates.
After placing your order, you will receive an order confirmation email, and the order number will be listed in the body of the email.
The CAS Transcript ID can be found on the Transcript Matching Form generated by the admissions service of CASPA. On the form, under the barcode, is the CAS Transcript ID field. Please type in the ID number into the CAS Transcript ID field when requesting your electronic transcript for application services such as CASPA, AMCAS, etc.
If you have additional questions or need additional assistance, please check out the .
They receive a high volume of documentation. If matching forms were not provided it can cause a delay in their processing time. Additionally, due to their high volume, it can take time for them to receive/process the form despite our office providing them in a timely manner.
Paper/Mailed Transcript Questions
Students can request for an official paper transcript to be mailed by completing the Transcript Request Form (PDF) and submitting the completed form to the Registrar’s Office via email uneregistrar@une.edu, by fax at (207) 602-5927, or in person.
Students should expect a 3–5 business day turnaround on any request for paper transcripts. In addition, it will take 5–7 business days for the United States Postal Service to deliver the transcript to the recipient.
Matching Forms for CASPA, AMCAS and other application services that need to be mailed with the paper transcript should be submitted to the Registrar’s Office along with the Transcript Request Form (PDF). Students can submit the request form and the matching form via email uneregistrar@une.edu, by fax at (207) 602-5927, or in person.
All paper transcripts are sent through regular ground mail via the United States Postal Service, which does not include any tracking information.
At this time students do not receive confirmation emails or tracking information for paper transcripts that have been mailed.
We do not accept expedited shipping label requests. All official transcripts will be sent via the United States Postal Service, regular ground mail.
Official paper transcripts are provided at no additional cost to current and former students of the University of New England, St. Francis College, and Westbrook College.
Students can pick up their transcript in person at either one of our campuses, depending on the campus you indicated on the transcript request. The Registrar’s Office is located in Decary Hall 114 on the Biddeford Campus and Hersey Hall 119 on the Portland Campus. Office hours are Monday through Friday from 8 a.m.–4:30 p.m. When picking up official transcripts, students will need to present an official form of identification before the transcript can be released.
Expect a 3–5 business day turnaround on any request for paper transcripts. In addition, it will take 5–7 business days for the United States Postal Service to deliver the transcript to the recipient.
Verifications and Certifications FAQ
Current students can request an enrollment verification by logging in to , navigating to your Student Profile, and selecting the Enrollment Verification Link. Alternatively, students can submit verification forms to the Registrar’s Office via email for processing at registrar@une.edu.
Third parties obtain enrollment and degree verifications for current and former students through the . This service is available 24/7 and delivers immediate online verifications.
An enrollment verification typically includes your full name, student ID, dates of attendance, current enrollment status, and anticipated graduation date.
A degree verification includes your full name, student ID, degree awarded, major, and graduation date.
Processing times can vary, but enrollment and degree verifications are typically processed within 3–5 business days. During peak times, such as the beginning or end of a semester, processing may take 5–7 business days.
If you notice any errors in your verification, please get in touch with the Registrar’s Office immediately to have the information corrected. Provide any necessary documentation to support your request.
We attempt to process verifications as quickly as possible, but during peak periods, processing will take 5–7 business days due to the number of verification requests we complete.
We allow verification requests via email. Phone requests require follow-up via email with written authorization.
The NSC will let you proceed without the specific dates of attendance. They are not required.
All replacement diplomas will list the current university information. University of New England will be listed as the institution and it will be signed by the current president.
Consortium and Transfer Credits
During the admissions process, the student should submit an official transcript from their previous institution to the Undergraduate or Graduate Admissions Office.
Yes, current ӰƵ students who want to take courses simultaneously at another institution must complete the Transfer Credit Approval form (PDF) before registering for the course at another institution. Once the course has finished, the student will be responsible for sending an official transcript to the Registrar’s Office.
Undergraduate students can transfer a maximum of 90 credits. The transfer limit for graduate and professional programs varies by program. Specific transfer policies are listed in the Academic Catalog.
No, while the credits from transferred courses are accepted, the grades do not affect your GPA at our university. Your GPA will be calculated based solely on your ӰƵ courses.
If your credits are not listed, contact the Registrar’s Office to ensure all transcripts and required paperwork have been received. Sometimes there are delays in processing or we are missing paperwork.
Yes, the university has articulation agreements with several other institutions, making transferring credits easier. The Greater Portland Alliance is one of the articulation agreements we have with other schools in Maine.
Courses taken prior to admission into ӰƵ should be discussed with the Office of Admissions. Current students who take courses while at ӰƵ should contact the Registrar’s Office or their academic advisor for further assistance.
Graduation and Degree Audit
You must file a Graduation Application via . Once logged in, select My Student Profile, then Graduation Application, and then follow the on-screen instructions. You will only be permitted to file a Graduation Application online once. Editing your application (e.g. address changes, name changes, etc.), requires an email to degreeaudit@une.edu with the new information.
Graduation Deadlines
| June 30 | Last day for undergraduate, graduate, and professional students to file a Graduation Application for the August 31 graduation date. |
|---|---|
| August 31 | Graduation Date (no ceremony) |
| September 30 | Last day for undergraduate, graduate, and professional students to file a Graduation Application for the December 31 graduation date. |
| December 31 | Graduation Date (no ceremony) |
| January 30 | Last day for undergraduate, graduate, and professional students to file a Graduation Application for the May commencement and graduation date. |
| May 17, 2025 | Official graduation date and University Commencement Ceremony |
The University has three possible graduation dates each year. You should select the date by which you anticipate having completed all of your degree requirements. See guidelines below. Please note: There is only one commencement ceremony each year and it is in May. The August and December graduation dates are date only, no ceremony. All coursework must be complete and graded by the graduation date.
- Choose “May” if you will finish your final classes in the Spring semester. The graduation date on your diploma will correspond to the May Commencement ceremony date.
- Choose “August” if you will finish your final classes any time during the Summer session. The graduation date on your diploma will be August 31.
- Choose “December” if you will finish your final classes in the Fall semester. The graduation date on your diploma will be December 31.
Log into , select My Student Profile, then View Graduation Application.
If you filed a Graduation Application and it is discovered that you did not meet all degree requirements, you will be notified by email to your ӰƵ email address approximately two weeks after graduation. Otherwise, your diploma will be mailed six to eight weeks after graduation. You can also view your Unofficial Transcript via which will reflect your graduation status once posted. If you have not received a letter from ӰƵ or your diploma by eight weeks after graduation, please contact the Registrar’s Office at (207) 602-2138.
It is your responsibility to ensure that you have met all graduation requirements.
You will need to re-file a Graduation Application with the updated graduation date of when your degree requirements will be met. There is no special fee associated with re-filing a Graduation Application; however, graduation application deadlines still apply.
If the travel portion of the course takes place after the graduation date, the final grade for the course will not be available in time to award your degree. Seniors with enough credits, including this course, may participate in the May commencement ceremony, and if eligible, will have Honors called without consideration of this course. Degrees will be conferred for the August 31 graduation date.
e-diploma: The week following degree conferral, you will receive an email from at your une.edu email address notifying you that your electronic diploma is ready to be claimed. To claim the e-diploma, you will need to (if one has not already been created) and review your mailing address within 72 hours; otherwise, it will be mailed to the address listed on your graduation application.
You can print or download a copy of the e-diploma.
Paper diploma: Parchment will print and package diplomas for mailing.You will receive an email from Parchment at your une.edu email address alerting you that the printed diploma has been mailed. Delivery will take 4–6 weeks following conferral.
There are a few reasons you may not have received your diploma: A hold on your account, an inaccurate diploma mailing address, or a problem with your graduation status.
If you have not received a paper diploma six weeks after degree conferral, please email .
There are a few reasons you may not have received your diploma including an inaccurate diploma mailing address or a problem with your graduation status.
Please contact the Registrar’s Office at (207) 602-2138 or degreeaudit@une.edu if you have not received your diploma within 4–6 weeks after graduation.
If you will be within two courses (typically 6–8 credits) of completing your degree by the end of the Spring semester, you must file your application for May so that you will be invited to participate in commencement. Certain programs may require completion in full before you can participate in the spring ceremony. This will be noted in the program’s academic catalog page.
This application will expire after commencement and you will need to re-file a Graduation Application with the updated graduation date of when your degree requirements will be met. There is no special fee associated with re-filing a Graduation Application, however, graduation filing deadlines still apply. Graduation Application must be submitted via . Once logged in, select My Student Profile, then Graduation Application, and then follow the on-screen instructions. You will only be permitted to file a Graduation Application online once. Editing your application (e.g. address changes, name changes, etc.), requires an email to degreeaudit@une.edu with the new information.
Requests must be made in writing using the Diploma Replacement Form (PDF). The form can be faxed to (207) 602-5927 or mailed to:
ӰƵ Office of the Registrar
Decary Hall 114
11 Hills Beach Road
Biddeford, ME 04005
Diploma re-orders are processed on the first business day of each month and take four to six weeks to arrive.
Replacement diplomas cost $25 for undergraduate and master’s degrees and $100 for Doctoral degrees. Once your request is received, the diploma will be mailed in approximately four to six weeks.
University Latin Honors are only awarded at the undergraduate level. Only students who have completed all degree requirements will have honors read at the commencement ceremony.
| Honor | Honor Level | GPA Required |
|---|---|---|
| Summa Cum Laude | Highest Honors | 3.80–4.00 |
| Magna Cum Laude | High Honors | 3.60–3.79 |
| Cum Laude | Honors | 3.30–3.59 |
Yes, 30 credit hours with a letter grade (not ‘TR’ or ‘P’ grades) earned at ӰƵ are needed for graduation honors in a bachelor’s degree program and 20 graded credit hours are needed for an associate’s degree.
Associate, Bachelor, and Master/CAGS diplomas are 8.5" x 11" Doctoral diplomas are 14" x 18."
Yes, honors will appear on undergraduate diplomas.
Yes.
No. Minors appear on your official transcript only.
No. Both of your majors will be listed on one diploma. Only students completing dual degrees will receive two separate diplomas.
Degree Audit
The majority of undergraduate students will have a declared major when they start courses at ӰƵ. Throughout your time at ӰƵ that major may change, sometimes several times. Additionally, minors may be added or removed during that time. ӰƵ policy states that for undergraduates, before March 15 of the second year, you are required to make a formal declaration of major using the appropriate form available from Registration Services. If you are declaring a major in marine biology, medical biology and elementary education you are asked to declare by the end of your first year. This declaration must be signed by the advisor and the chair/director of the major department. The declared major must be an existing, approved academic program of study. See the Academic Catalog for existing programs of study.
Graduate students typically do not make changes to their curricula minus a few exceptions.
It is strongly recommended that any changes should be made prior to your final term at ӰƵ.
You may change a major (or minor) by completing a Change of Major (PDF) or Declaration of Minor (PDF) forms after consultation with the relevant departments. You may not declare a new major or minor after the official end of term in your final term at ӰƵ.
The academic requirements that apply to you are the ones that were in effect when you began at ӰƵ, and were published in the Academic Catalog at that time.
You should use the UOnTrack degree audit program that is available in to track your own progress towards meeting academic requirements.
If you have questions about academic requirements you should contact your academic advisor or the Registrar’s Office at (207) 602-2473 or degreeaudit@une.edu.
No. Even if a course has two distribution designations, it will fulfill only one distribution requirement. When you complete a course with two distribution designations, the requirements are fulfilled by the first place the course fits. For example, if you take a course with an SGA and EXP designations, that course will fulfill the SGA requirement if that requirement is listed first in your degree evaluation. If you subsequently complete another course with an SGA attribute, this second course will fulfill the SGA degree requirement and the first course will fulfill the EXP degree requirement.
There are some exceptions to this rule. You will need to consult with your individual department regarding this.
Each department or program specifies the requirements for its majors and minors, and determines when those requirements have been met. Major and minor requirements are described under each department and program in the Academic Catalog. If you have questions about how courses will count towards a major or minor, consult with the particular department(s).
You are responsible for tracking your own degree progress at ӰƵ. It is recommended that you review your progress toward your degree requirements at the start of every semester. The Degree Works degree audit tool is available for you and advisors to run at any time through by accessing the Degree Works Dashboard tile on your ӰƵ Compass homepage.
You should review your degree progress regularly with your academic advisor.
ӰƵ details its academic standards and regulations in the Academic Catalog.
All approved majors and minors are listed in ӰƵ’s Academic Catalog.
A personal major may be considered if you are interested in pursuing a major that does not fit the pattern of a departmental major. You must submit personal major proposals to the appropriate academic dean for your college. Proposals must specifically state the goals to be achieved through the personal major program and explain why these goals cannot be met with standard major options and include an outlined proposed curriculum that will be followed.
Some courses may fulfill multiple requirements if you have multiple majors or minors. Each department or program specifies the requirements for its majors and minors, and determines when those requirements have been met. If you have questions about how courses will count towards a major or minor, or if courses may count for more than one major or minor, you should consult with the particular department(s) or reach out to the Registrar’s Office at (207) 602-2473 or degreeaudit@une.edu.
You are responsible for tracking your own degree progress at ӰƵ. The Registrar’s Office reviews degree progress after course registration for your last semester is finalized and you have applied to graduate. You should not wait until the last minute to review your degree progress with an academic advisor because additional coursework may be required. You will generally receive written notice by the middle of your last term that you have been given preliminary clearance to graduate. Final clearance is determined after final grades for the final term has been received and all academic work has been completed.
You may take part in only one commencement, and you are normally expected to complete all degree requirements before you participate in graduation exercises. If you have two or fewer courses remaining and can expect to complete all requirements by the end of the following academic year, you may be allowed to participate in commencement but will not receive a diploma. In such cases, the degree will actually be conferred for the next eligible graduation date following the completion of all requirements, and the diploma will be mailed to you at that time.
FERPA
- If we do not have a signed FERPA release on file for your student, we are unable to discuss your students record with you. This is a federal law.
- If we do not have a signed FERPA release on file for your student, we are unable to discuss your students record with you. This is a federal law.
- Parents/legal guardians may obtain directory information at the discretion of the University unless the student specifically requests that directory information not be released.
- Parents/legal guardians may obtain non-directory information (e.g. grades, GPA) if the University has a signed release from the student on file.
- Parents/legal guardians may be notified by the University if their student, under the age of 21, has been found responsible for violating the University’s Substance Awareness (alcohol and drug) Policy.
- Parents/legal guardians may be notified by the University if their student's residency or student status (ability to live on-campus) may be in jeopardy or revoked.
- Parents/legal guardians may be notified when their student is involved in a health or safety emergency.
Room Reservations
All event/room requests for the Biddeford and Portland campuses need to be made through Ad Astra scheduler using the guest portal at . You must be using either Mozilla Firefox or Google Chrome browser for compatibility with the application.
You will log into Astra using your ӰƵ credentials. For step-by-step instructions on how to request an Event, click on “How to Request a Room” on the welcome homepage.
Non-academic spaces such as conference rooms, auditoriums, and function rooms are able to be scheduled up to a year in advance. Academic spaces such as classrooms and labs are able to be reserved once academic scheduling has been completed for each term. The academic scheduling is completed and rooms are released by the following dates each year:
- Summer Semester: Rooms are released for event scheduling on May 1.
- Fall Semester: Rooms are released for event scheduling on June 1.
- Spring Semester: Rooms are released for event scheduling on December 1.
For all questions or concerns related to room reservations please email rooms@une.edu for assistance.
Users unfortunately cannot make any modifications to reservations at this time. Please email rooms@une.edu for assistance with an existing reservation.